Live Chat Support is now available in the GMX dapp
Professionalizing the approach to user support in crypto
Users can now get real-time assistance without leaving the GMX interface. Whether you have a question about a position, collateral management, rewards for stakers or liquidity providers, or how to navigate a new feature, live support is directly available. Simply use the chat widget located in the bottom corner of the dApp.
How it works
To start, click the Support icon in the main menu to open a chat session. From there, you can directly connect with a GMX contributor without interrupting your workflow:
This support integration is powered by a leading customer communications platform trusted across various industries.
Professional support matters
Fast, in-app support has long been a significant gap in DeFi, where customer support via social media platforms like Telegram and Discord has long been the norm. This, however, comes with many pitfalls for users.
With this new integration, GMX users can resolve issues, provide feedback, and get answers in real time — the standard expected of any best-in-class platform.
Users should always feel free to join the Telegram community for support, and opening a formal Support Ticket also remains possible on Discord.
However, it is recommended to try the Live Chat Support: app.gmx.io
To be notified of upcoming announcements, development milestones, and feature releases: